New Highways Reporting Tool Coming Soon - Monday 22nd September. 

Please note that residents will not be able to log issues or defects online between 18 and 22 September 2025

Cambridgeshire County Council highways are introducing a new asset management and reporting system which will go live in September. This new system will be called Aurora. It is a new solution for the management of infrastructure assets and street works, meaning the existing reporting tool will be slowly phased out.

Under the new system:

• Customer reports will be automatically directed to the correct officer or team, ensuring they are handled by the right person first time.
  
• All Highways Maintenance Officers will now be equipped with tablets, allowing them to inspect defects, raise work orders, and update customers directly while on-site.
  
• New workflows automatically escalate reports that are not progressed within agreed service level timescales, helping to prevent delays and improve response times.
  
• Performance dashboards will ensure no cases are overlooked.
  
• Officers can send updates directly from the system, meaning residents receive regular progress updates on their reports.
  
• Reports can be managed dynamically by officers in the field and loaded into inspection routes so they can be reviewed at the same time.
  
• The system will task officers with inspecting completed work and identifying any defects. If defects are identified these will be flagged to contractors and corrected.
  
• Road works programme